The Section 8 Contract Administration Resident Issues hotline: 800-314-9320, is available Monday through Friday from 8 a.m. to 4:30 p.m.
It is the responsibility of the owner/agent to address resident health and safety concerns, as well as general management issues. THDA becomes involved when it appears the owner/agent is not fulfilling this responsibility. THDA staff will gather information, assess the situation, and follow up on each call, e-mail, fax or letter.
THDA does not process complaints in instances where:
- Legal proceedings have been initiated by either party
- Attorneys are involved
- The party is not on the lease, unless the individual has written power of attorney
- Disputes involving third parties
- Interpretation of local laws and ordinances are needed
For more information, please contact Jarmaine Betts, Customer Response Manager