Resident Issues

Section 8 Contract Administration Resident Issues hotline: 800-314-9320

This hotline for residents of Project Based Section 8 Housing is available Monday through Friday from 8 a.m. to 4:30 p.m.

It is the responsibility of the owner/agent to address resident health and safety concerns, as well as general management issues. THDA becomes involved when it appears the owner/agent is not fulfilling this responsibility. THDA staff will gather information, assess the situation, and follow up on each call, e-mail, fax or letter.

THDA does not process complaints in instances where:

  • Legal proceedings have been initiated by either party
  • Attorneys are involved
  • The party is not on the lease, unless the individual has written power of attorney
  • Disputes involving third parties
  • Interpretation of local laws and ordinances are needed

For more information, please contact the Customer Response Manager.

Housing Choice Voucher Resident Issues

Residents in the Housing Choice Voucher program can contact or one of our regional offices.