Housing Choice Voucher (HCV) Complaints
Tennessee Housing Development Agency (THDA) strives to offer excellent service and respond to all of our participants as per the agency’s strategic goals. Despite our efforts, we expect to receive complaints from participants (clients and landlords) from time to time. With the above goals in mind, the following process will be followed when responding to a complaint lodged against a person, policy or process related to the administration of the Housing Choice Voucher (HCV) Program.
A complaint must be submitted in writing, after which it will be reviewed by the THDA central or executive management team. A written response will be provided on the THDA Complaint Response form within 30 days.
Written complaints may be emailed to hcvcomplaints@thda.org.THDA does not accept complaints outside of this process. Once a complaint has been submitted and reviewed by the central or executive management team, the complaint is closed and further THDA response on that specific complaint will not be offered.