Section 8 Contract Administration Division
In August 2000, Tennessee Housing Development Agency (THDA) was awarded a Performance Based ACC Contract with the U.S. Department of Housing and Urban Development (HUD) for oversight of properties with Project Based Section 8 Housing Assistance Payment Contracts. THDA initially provided these services directly to HUD for properties in Tennessee..
In October 2021, THDA issued a Request for Proposal (RFP) to solicit bids to provide Performance-Based Contract Administration (PBCA) services under THDA’s Annual Contributions Contract (ACC) between the U. S. Department of Housing and Urban Development (HUD) and THDA. On November 19, 2021, THDA awarded the contract to CGI Federal, Inc. effective December 1, 2021. The full transition of services will be complete on February 1, 2022. Please visit CGI’s website at www.tnpbca.com for additional information regarding their services in Tennessee to HUD’s rental housing portfolio. You may also contact CGI Federal via email at PBCAContactCenter@cgifederal.com.
THDA continues to provide general program oversight, input on policy development, and performs quality assurance functions for all tasks undertaken by CGI.
CGI Federal Contact Center Contact Information and Business Hours:
***Effective January 4, 2022***
Hours of Operation: Monday-Friday, 8:00 am to 5:00 pm Central / 9:00 am to 6:00 pm Eastern
Contact Numbers: Toll Free Phone No. for Resident Inquiries: 1-888-384-3540
TTY 800-848-0298; Spanish TTY 866-503-0263 (leave message after hours)
Written Summaries: 8760 Orion Place, Suite 110, Columbus, Ohio 43240